Problem To Activate A Hierarchy Promotion - Error SBL-LOY-00137 (Doc ID 2187225.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.11.17 [IP2013] to 15.15 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, Loyalty

When attempting to add a promotion, the following error occurs.

ERROR
-----------------------
Promotion <name> does not have any action defined(SBL-LOY-00137).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a Loyalty Promotion
2. Make the promotion 'Hierarchy'
3. Add a criteria
4. Add an action
5. Validate the promotion
6 Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create hierarchy promotions

Cause

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