Blank follow on order gets created on modifying promotion Order lineitem (Doc ID 2189099.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

1. Create an order with residential account
2. add a promotion
3. Submit the order
4. Select the Promotion child line item click modify, followon order gets created normally
5, instead select the promotion root line item and click modify. followon order gets created but nothing is displayed in UI, Visibility goes away.

Cause

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