List Of Employees Linked To An Activity Is Not Properly Generated In Ip16
Last updated on APRIL 19, 2017
Applies to:Siebel CRM - Version 16.4 [IP2016] and later
Information in this document applies to any platform.
On : 16.4 [IP2016] version, Client Functionality
List of employees linked to an activity is not properly generated
When an activity is created, the employee selected as "Primary Owned By" is automatically added to the list of employees linked to the activity (via the table S_ACT_EMP).
If you then select another "Primary Owned By", the selected employee is also automatically added to the list of employees linked to the activity (via the table S_ACT_EMP). The problem is that the employee that was previously defined as "Primary Owned By" is not deleted from the list of employees linked to the activity (via the table S_ACT_EMP). So the result of this action is that the activity is linked to both employees.
This behavior is different from what it was in earlier versions of Siebel (IP15) and can be reproduced using a vanilla setup.
The issue can be reproduced at will with the following steps:
1. Create an activity and assign the activity to employee "A" as "Primary Owned By". Save the activity.
2. Select employee "B" as "Primary Owned By" for the same activity.
3. Checking S_ACT_EMP table, both employees will be present in this table.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms