Information Entered in MVG Applet disappears Unexpectedly (Doc ID 2189770.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.8 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Value entered in Account MVG under Contacts >> Contacts List disappears after a while.

EXPECTED BEHAVIOR
-----------------------
Value entered in Account MVG under Contacts >> Contacts List should not disappear.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Application.
2. Navigate to Contacts>>Contacts List
3. Open the Account MVG Applet.
4. Click on + button, a small Account Popup Applet will appear.
5. Enter Account Name and Site details and stay on the applet without performing any other action.
6. The details that we entered disappears.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms