iLog in eConfigurator Does Not Translate Russian Characters (Doc ID 2192470.1)

Last updated on OCTOBER 17, 2016

Applies to:

Siebel Product Configurator - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, Order Management

Strange symbols, such as question marks, display in iLog trace file. The ilog should display the Russian characters rather than the '????' symbols.

In the Russian Object Manager, when the Tracing Function is on for the ilog engine, symbols like '????' display instead of attribute values.

STEPS
-----------------------
1. Launch the application using the Russian Object Manager.
2. Set the Tracing Function on for the ilog engine.
3. Use the following settings:
     SEBL_CFG_TRACE_FILE = C:\Siebel\prodtrace.rtf (with "txt" same problem)
     SEBL_CFG_DETAIL_TRACE = TRUE

Result: The iLog shows '????' characters, as listed in the excerpt below:

Example:

 

Cause

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