Scroll Is Disabled For Site Map When Opened On Home Page Screen - Synergy Theme (Doc ID 2194886.1)

Last updated on OCTOBER 20, 2016

Applies to:

Siebel CRM - Version 15.14 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : [IP2015] and [IP2016], Client Functionality

ACTUAL BEHAVIOR
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OpenUI: Scrolling is disabled for Site Map when opened on Home Page Screen using Synergy theme.

When users open the Site Map screen while they are on Home Page and using Synergy theme, they are unable to scroll down on screens list.
There is no scroll bar and it is not possible to use arrows on keyboard or wheel on mouse.
This issue does not happen when opening Site Map from any other view.

EXPECTED BEHAVIOR
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Scrolling should be enabled for Site Map when opened on Home Page Screen using Synergy theme.

REPRO STEPS
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1. Login to Siebel using Synergy theme;
2. While on the Home Page, open the Site Map;
3. Notice that you are unable to scroll on the Site Map; there is no scroll bar displayed hence it is impossible to scroll.

Cause

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