Application Hangs After Navigating Away From A View With RTCEmbedded Controls (Doc ID 2194943.1)

Last updated on JANUARY 21, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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When users navigate to a view which has a applet with a control of type RTCEmbedded, for example Administration - Communications > All Templates or Communications > Communications List,

and next navigate to the Site Map, and next navigate to another screen, the application hangs and the next screen is not properly rendered/displayed.

The issue can be reproduced with vanilla .srf, all scripts disabled, on both dedicated and thin clients.

EXPECTED BEHAVIOR
-----------------------
When users navigate to a view which has a applet with a control of type RTCEmbedded, for example Administration - Communications > All Templates or Communications > Communications List,

and next navigate to the Site Map, and next navigate to another screen, the application should not hang and there should not be any rendering/display issues.

REPRO_STEPS
-----------------------
1. Login to Siebel;
2. Go to Site Map > Administration - Communications > All Templates;
3. Click on 'Site Map' icon then click on the 'Opportunities' tab;
4. The application hangs and the 'Opportunities Home Page Applet' is not properly rendered.

Cause

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