Bundled Promotion: Compatibility Rules in Edit Promotion UI Do Not Work

(Doc ID 2195152.1)

Last updated on OCTOBER 20, 2016

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Order Management

ACTUAL BEHAVIOR
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Bundled Promotion: Compatibility Rules in Edit Promotion UI do not work as expected


EXPECTED BEHAVIOR
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Compatibility Rules should be working in the Edit Promotion UI


STEPS
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The issue can be reproduced with the following steps:

1.  Define one Compatibility Rule for a Bundle Promotion so that one optional product can be selected (e.g. SP 01 or SP 02)

2.  Add the Bundled Promotion to the Order. The system adds the Bundled Promotion and the mandatory Product to the Line Items

     Note: The field Eligibility Comments is already filled which should not be the case; It basically indicates that the Bundled Promotion excludes itself?

3.  Select Edit Promotion from the menu
4.  Choose the incompatible Products:
     SP 02
     SP 01

    Note: no compatibility message is displayed in the Edit Promotion UI

 

Cause

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