Siebel Correspondence Generating Labels Throws Error SBL-EDC-00162 in Dedicated Client (Doc ID 2195247.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.12 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.12 [IP2015] version, Client Functionality

Getting an Error when Generating Labels in Dedicated Client

ERROR
-----------------------
SBL-EDC-00162: [Microsoft Word Basic OLE Automation]

MailMergeOpenDataSource: The MailMergeOpenDataSource command is not available because this command is not available for reading.



STEPS
-----------------------
The issue can be reproduced at will with the following steps,

1.Correspondence
2.My Correspondence Requests
3.New
4."Pick a Template"
5.Add Recipients
6. Click on Save Template & Merge
7. Document Status becomes "Completed"
8. Generated Document - "Merged"
9. Select Label Template
10. Click Generate Label
11. Click Refresh
12. Label Status becomes "Failed"

Log has the following error reported,

SBL-EDC-00162: [Microsoft Word Basic OLE Automation]

MailMergeOpenDataSource: The MailMergeOpenDataSource command is not available because this command is not available for reading.

 

Cause

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