In The Email Offer Screen In The HTML Editor If I Select Merge Fields The Item List Appears Empty. (Doc ID 2195399.1)

Last updated on OCTOBER 20, 2016

Applies to:

Siebel Marketing Server - Version 15.10 [IP2015] to 15.15 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, Siebel Marketing

ACTUAL BEHAVIOR
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Using any non-ENU language Marketing application in Open UI, the merge fields > Details pick list is not populated

EXPECTED BEHAVIOR
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When using an email - edit treatment, the category 'merge fields' (section below 'Styles) > when set to 'Merge Fields', does not populate the 'Items' picklist (dropdown under 'Format')

STEPS
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The issue can be reproduced at will with the following steps:
1. Review Open UI > Marketing > email offer > edit email.
2. Select the category, change to 'Merge' Fields
3. Select the items dropdown, list is populated
4. Activate all the MLOV for LOV Types CAMPAIGN_OUTCOME, EMARKETING_SUB_TYPE and COMM_RESPONSE_TYPE and LOVs under it for Spanish Modern and French
5. Clear Cache
6. Log out, log in to FRA, navigate to same email offer, select the category of 'Merge' Fields. The items dropdown has no data
7. Log out, log in to ESN, navigate to same email offer, select the category of 'Merge' Fields. The items dropdown has no data

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use French, Spanish or other non-ENU values

Cause

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