OpenUI: User Logs In and Gets Blank Page After Applying Siebel Patchset 15.16 (Doc ID 2195900.1)

Last updated on OCTOBER 21, 2016

Applies to:

Siebel CRM - Version 15.13 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.13 [IP2015] version, Installation

When attempting to log on to the Application Object Manager a blank screen appears after login. This started happening after applying patch 15.16 on 15.13.

The issue cannot be reproduced with sample database nor on internal environment; it could only be reproduced using customer modified database even using standard SRF.

The issue can be avoided if the old require-ext.js file used from previous patchset 13.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a Browser
2. Enter URL for the Siebel application

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Siebel.

Cause

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