Intermittent Document Server Failure with Error SBL-EDC-00162

(Doc ID 2196012.1)

Last updated on MARCH 20, 2017

Applies to:

Siebel CRM - Version 8.1 [21039] and later
Information in this document applies to any platform.

Symptoms

Proposal document generation works fine but once in a month the document generation goes into "Queued" state and requires Siebel services and WinWord bounce for it to restart working.

Sometimes 1 out of 10 documents succeed rest all would fail. As time progresses everything with start failing.

 

 

Cause

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