LOV PHONE_FORMAT Displays X within Phone Number in FRA

(Doc ID 2196490.1)

Last updated on OCTOBER 25, 2016

Applies to:

Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.15 [IP2015] version, Client Functionality

The Phone number is not formatted correctly in Open UI after upgrading to IP2015.

The phone field is not observing the format defined in the List of Values:
Administration - Data > List of Values and PHONE_FORMAT.

Steps:
1. Launch FRA application in Open UI.
2. Go to Contacts > Contact List.
3. Choose a Contact.
4. Insert a Mobile Phone Number: 55 12345789

Result: After saving the record, there is an 'x' before the number:  X55 12345789

Cause

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