Issue With Certain Users Logging Into Sales Application (Doc ID 2196618.1)

Last updated on OCTOBER 24, 2016

Applies to:

Siebel Sales - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, System Admin

Customer's few users seeing white screen when they login into siebel application and as per customer's observation it's happening
only when they lower log level to 1 for their AOM.

ENVIRONMENT
------------------
Siebel 8.1.1.14 [IP2014]

Platform Microsoft Windows x64 (64-bit) 2008 R2

ACTUAL BEHAVIOR
-------------------------
Issue with certain users logging into Sales application

EXPECTED BEHAVIOR
--------------------------
Issues should not happen for users logging into siebel application.

STEPS
--------
The issue can be reproduced at will with the following steps:-

1. Login into Sales Application.

2. Instead of Application's Home page user's will see white screen.

Cause

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