Issue With Certain Users Logging Into Sales Application

(Doc ID 2196618.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Sales - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, System Admin

Customer's few users seeing white screen when they login into siebel application and as per customer's observation it's happening
only when they lower log level to 1 for their AOM.

Siebel [IP2014]

Platform Microsoft Windows x64 (64-bit) 2008 R2

Issue with certain users logging into Sales application

Issues should not happen for users logging into siebel application.

The issue can be reproduced at will with the following steps:-

1. Login into Sales Application.

2. Instead of Application's Home page user's will see white screen.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms