DNBUPDATE Manager Component Is Giving Error After 8.1.14 Open UI Upgrade

(Doc ID 2197796.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.11 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.11 [IP2014] version, System Admin

DNBUPDATE Manager component is giving error after 8.1.1.14 Open UI Upgrade


We had a Siebel Upgrade from 8.1.1.7 to 8.1.1.14

After the upgrade DNB Component is giving the error.

start task for component DNBUpMgrDNB server SS_BBS3


list tasks for component DNBUpMgrDNB show SV_NAME, CC_ALIAS, TK_START_TIME, TK_STATUS


QUIT

srvrmgr> list tasks for component DNBUpMgrDNB show SV_NAME, CC_ALIAS, TK_START_TIME, TK_STATUS

SV_NAME CC_ALIAS TK_START_TIME TK_STATUS
------- -------- ------------- ---------

ERROR
-----------------------
SS_BBS3 DNBUpMgrDNB 2016-08-25 08:39:13 Connecting to database...
SS_BBS3 DNBUpMgrDNB 2016-08-25 08:35:31 SBL-SCL-00143: Internal: input disassembly failed.
SS_BBS3 DNBUpMgrDNB 2016-08-25 07:26:53 SBL-SCL-00143: Internal: input disassembly failed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade from 8.1.1.7 to 8.1.1.14
2. Make sure siebel server is up and running


BUSINESS IMPACT
-----------------------
The issue has no business impacts, but has technical impacts.

Cause

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