Messed Up Screens After The Upgrade from 8.1.1.14 to IP2016? Many Views Do Not Contain Data, Don't Display Form Applets? Form Applets are Empty after Upgrade to 16? Custom Theme not Working? (Doc ID 2198015.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

After upgrading from 8.1.1.14 to 16.5, all the views that show a list applet on top and a child form applet on bottom, have a display problem.
The list applet looks ok, but the child applet shows the fields..but they are all empty?
Other views don't display correctly either.  Even the "vanilla" "out of the box" Manifest Administration view only shows the expression applet? not the other applets?
Yet other vanilla views like Administration Users / Employees display ok.
This incorrect display issue happens for our custom srf and the vanilla srf too?  But if the "out of the box" Aurora Theme is used, all of the views display correctly?

Changes

Customer upgraded from 8.1.1.14 Open UI to IP2016 Open UI.  Customer had been using Open UI with 8.1.1.14, so there was a custom theme, custom Open UI js scripting, browser scripting. The Manifest Administration rules were defined to only use the Custom Theme.

Cause

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