PUB Case Serialization Service issues with Table S_CASE_SEQ_CTR (Doc ID 2198026.1)

Last updated on DECEMBER 24, 2016

Applies to:

Siebel Workflow - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.7 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR  
---------------
When generating the next number using GetSerialNumber, the result is negative when there are 13 digits (1,000,000,000,123).  
 

EXPECTED BEHAVIOR
-----------------------
The number serialization should not return a negative value.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure the custom view "Counter Administration"  ( Table is S_CASE_SEQ_CTR and extended Number column with Length 22, Precision 14 and scale 0 ).
2. Generate a counter number with 13 digits (1,000,000,000,123).
3. Configure the method GetSerialNumber in PUB Case Serialization Service to generate the next number.
4. Launch the Public Sector application.
5. Go to Counter Administration.
6. Add 13 digits for the Serialization.

Result: The first result is correct, then the next number always returns a negative value.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the Serialization functionality.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms