Last updated on OCTOBER 31, 2016
Applies to:Siebel CRM - Version 22.214.171.124.4 [IP2013] and later
Information in this document applies to any platform.
In HI, text copied from a source outside of Siebel (.pdf file in this particular case) and pasted in e.g. F9 or eMail template editor cannot be properly formatted if the user selects the entire pasted text (e.g. by Ctrl+A) and tries to format it (e.g. by changing the font, color, etc.).
Instead, only a section of the text gets formatted as desired. The rest of the text remains unchanged.
In OpenUI it works as expected (because the editor is the newer CKEditor plugin which is not based on ActiveX).
In HI, users should be able to properly format the entire body of the text copied from any source (including .pdf files) in e.g. F9 or eMail template editor.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms