Issue With Formatting Copy-Pasted Text In Ektron HI (Doc ID 2198215.1)

Last updated on OCTOBER 31, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.4 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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In HI, text copied from a source outside of Siebel (.pdf file in this particular case) and pasted in e.g. F9 or eMail template editor cannot be properly formatted if the user selects the entire pasted text (e.g. by Ctrl+A) and tries to format it (e.g. by changing the font, color, etc.).

Instead, only a section of the text gets formatted as desired. The rest of the text remains unchanged.

In OpenUI it works as expected (because the editor is the newer CKEditor plugin which is not based on ActiveX).

EXPECTED BEHAVIOR
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In HI, users should be able to properly format the entire body of the text copied from any source (including .pdf files) in e.g. F9 or eMail template editor.

Cause

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