ESD Process Does Not Start, after applying daylight savings patch on the servers , getting - Returning HTTP Status 500 (Doc ID 2198466.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Email Marketing Server - Version 8.1.1.1 [21211] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.1 [21211] version, Email Marketing Server

ESD Service is not starting. The following error is seen in the log:

ERROR
-----------------------
SBL-NET-01205,SBL-SMI-00122

2016-10-20 22:07:00,042 [main] ERROR ConnectTest Error in connecting to web service: com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: Read timed out; nested exception is:
  java.net.SocketTimeoutException: Read timed out; nested exception is:
  org.apache.axis2.AxisFault: Read timed out; nested exception is:
  java.net.SocketTimeoutException: Read timed out
2016-10-20 22:07:00,047 [main] ERROR OnPremiseAppListener Unable to connect to siebel

On the EAI side the below error messages are seen:


SisnTcpIp SisnSockError 1 000e786e58082cac:0 2016-10-20 22:00:43 21: [TCPIP-server] send() failed for sd=-1 (err=9 | Bad file number)
GenericLog GenericError 1 000e786e58082cac:0 2016-10-20 22:00:43 (somentry.cpp (348) err=1180853 sys=0) SBL-NET-01205: Internal: send() failed: (null)
GenericLog GenericError 1 000e786e58082cac:0 2016-10-20 22:00:43 (somentry.cpp (721) err=1180853 sys=0) SBL-NET-01205: Internal: send() failed: (null)
GenericLog GenericError 1 000e786e58082cac:0 2016-10-20 22:00:43 (smimtpool.cpp (1689) err=1376378 sys=0) SBL-SMI-00122: Internal: Error 1180853 from SessionHandleMessage()
SisnTcpIp SisnSockError 1 000e786e58082cac:0 2016-10-20 22:00:43 21: [TCPIP-server] send() failed for sd=-1 (err=9 | Bad file number)
SisnapiLayerLog Trace 3 000e786e58082cac:0 2016-10-20 22:00:43 21: [SISNAPI]: releasing connection (0x6ca2028), refCount = 0

web server log:


Close(siebel.TCPIP.None.None://VirtualServerMKT/ENT_CCPROD/EAIObjMgr_enu/!f.1e1b.2b00013.580a7520.000002a2580a540c) recv'd notify: The task 45088787 has either been shutdown or timed-out
...
ProcessPluginRequest ProcessPluginRequestError 1 000002a2580a540c:0 2016-10-21 23:07:06 Error Message: Error: 70*SBL-SMI-00107: Internal: The context for the given task was not found.1*013*smimtpool.cpp4*25100*0*0*0*Error ID : 1180678

...
ProcessPluginRequest ProcessPluginRequestError 1 00000008580a540c:0 2016-10-21 23:09:30 57: [SWSE] Returning HTTP Status 500

Cause

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