Getting Error In AlarmMgrPM.js File While Loading HomePage (Doc ID 2198573.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Customer is facing an issue with AlarmMgrPM.js file while loading HomePage

Error: ( E.Snooze.SetRadioGroupPropSet(s) is giving the error )
TypeError: Cannot read property 'SetRadioGroupPropSet' of undefined(…)

Repro steps:

1. Change the BC of "Alarm Reminder Applet" from Action to Alarm.
2. This change has been done by customer to overcome performance issue with
this Applet / BC. The change has been suggested by ACS.
3. Compile the Applet and launch Siebel Application.
4. When console is opened via inspect-element, this error is seen:
TypeError: Cannot read property 'SetRadioGroupPropSet' of undefined(¿)

Cause

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