Siebel Email Functionality CC Issue (Doc ID 2198760.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.4 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Issue Description: 

Siebel erases the e-mail addresses on the CC part of the e-mail. You can see the e-mail addresses when you’re preparing the e-mail on Siebel, but when you send the e-mail and check it on Outlook, you don’t see the e-mail addresses on CC.

EXPECTED BEHAVIOR
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CC List should be visible in the received email.

STEPS
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The issue can be reproduced at will with the following steps:
1. Send an email from Siebel with CC list.
2. Notice that the email received in outlook is not displaying CC list.

Cause

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