Unable To Open (download) Attachment in non-ENU environment (Doc ID 2198961.1)

Last updated on OCTOBER 31, 2016

Applies to:

Siebel eHospitality - Version 16.4 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.4 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Unable to open (download) attachment. There are two AOMs with same parameters .
ehospitalityoui_deu
ehospitalityoui_enu

In ehospitalityoui_enu it is possible to open and download attachments and in ehospitalityoui_deu - is not possible, mouse cursor changes but click on URL does not do anything.
The same behavior in Chrome, IE, Mozilla Firefox

EXPECTED BEHAVIOR
-----------------------
Should be possible to open/download attachments in ehospitalityoui_deu

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) goto Activity screen -> My Activities;
2) create Activity;
3) goto My Activities -> Attachments;
4) attach an attachment;
5) drilldown on URL;
6) in ehospitalityoui_enu opens Edit/Download/Cancel popup, in ehospitalityoui_deu nothing happens;

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open attachments.

Cause

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