OpenUI: Blank Page After Login If Not In Trusted Sites (Doc ID 2199140.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Siebel CRM - Version 8.2.2.14.10 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.14.10 [IP2014] version, Client Functionality

ACTUAL BEHAVIOR
---------------
User is getting blank page after entering user credentials. The issue can only be reproduced with IE11, but it works fine for Firefox and Chrome.

Single user has been affected.

HTML5 Browser Compatibility shows the following checks as failed:

- Local Storage
- Touch
- Web SQL Database


EXPECTED BEHAVIOR
-----------------------
The user should be able to login to Siebel OpenUI using any HTML 5 compatible browser


STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Try to login to Siebel entering user credentials
2. Blank page is displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot use IE11

Cause

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