Unable to Connect to Server Manager in Clustered Environment (Doc ID 2199237.1)

Last updated on OCTOBER 31, 2016

Applies to:

Siebel CRM - Version 16.2 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On: 16.2 [IP2016] version, Installation

When attempting to connect via srvrmgr in gateway machine, it always fails.

STEPS
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The issue can be reproduced at will with the following steps:
1. Setting up production env where the gateway is clustered using oracle grid/clusterware.
2. Clusterware has been configured correctly.
3. When attempting to connect via srvrmgr in gateway machine, it always fails
4. Unable to access siebns.dat via <gateway_ip:2320>
5. When we move the installables to non nfs, it works fine.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot connect via srvrmgr in gateway machine.

Cause

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