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UI Interaction Service - Empty History Record Getting Captured for Pharma Account Affiliated From Applet (Doc ID 2200048.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Universal Customer Master - Version 15.5 [IP2015] and later
Information in this document applies to any platform.


On : 15.5 [IP2015] version, Universal Customer Master

configure runtime events for UI Interaction Service on Accounts Affiliations.
Associate and update an account.
Notice an empty record is created in UCM Administration - transaction history

a proper record with account name should be created.

The issue can be reproduced at will with the following steps:

1) create the runtime events as in step 3 of
but for applet Pharma Account Affiliated From Applet;
2) reload runtime events.
3) log off and back in
4) to go accounts, create account runtime 001. save. update its location to 001.
5) create account runtime 002. save. update its location to 002.
6) check ucm admin -> transaction history -> accounts. confirm both accounts are there.
7) back at the accounts screen, drill down runtime 001 and then go to account affiliations and associate account runtime 002.
8) update the relationship field to any other value.
9) check ucm admin -> transaction history. an empty record is created there.

The issue has the following business impact:
Due to this issue, users cannot track account affiliation history


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