Last updated on SEPTEMBER 22, 2017
Applies to:Siebel Email Marketing Server - Version 16.5 [IP2016] and later
Information in this document applies to any platform.
We are attempting to install the Siebel Email Marketing Server components. We are evaluating the upgrade of these components in a development environment.
Server: Windows 2012 R2 x64
Java: Java SE JDK 1.8.0_92
ESD: 18.104.22.168 - 632
We are able to launch the ESD install wizard and select the Java Machine (jdk1.8.0_92\bin\java.exe) and the target directory (D:\esd). Upon clicking the 'Next' button, the installation wizard hangs. We can confirm that the installables are extracted to the install user's AppData\Local\Temp directory.
Please assist in identifying a root cause for the hanging installation.
On : 16.5 [IP2016] version, Email Marketing Server
We are able to launch the ESD install wizard and select the Java Machine (jdk1.8.0_92\bin\java.exe) and the target directory (D:\esd). Upon clicking the 'Next' button, the installation wizardhangs.
Output from command window:
System's temporary directory = C:\Users\hjonn
Loading externalized properties
Setting SEM_HOME to D:/esd
IASL: Unable to create temp files
Exception in thread "Thread-9" java.lang.NullPointerException
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