Creation Of Report Template Fails With SBL-RPT-50586 (Doc ID 2200113.1)

Last updated on NOVEMBER 09, 2016

Applies to:

Siebel Reports - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

<Expected behavior>
To create a custom report template record, the report template file (i.e. aclist3.rtf) can be put into SIEBSRVR_ROOT\XMLP\TEMPLATES folder. (The same folder is used for both input and output.)

The following documents clearly states the above location is the right place to put rtf file.

http://docs.oracle.com/cd/E74890_01/books/Reports/customizing3.html#wp310395
-----------------------
Siebel Reports Guide > Customizing Siebel CRM Reports > Process of Creating
Custom Reports >
Creating Report Templates

To create report templates

...

8.Copy the report template files to the Siebel Server:

...

- If you are using a connected client, then save the template file in RTF format, and then copy this RTF file to the Siebel Server in the following folder:

SIEBSRVR_ROOT\XMLP\TEMPLATES
-----------------------

 

<Actual behavior.>
When the input report template file (aclist3.rtf) is located under SIEBSRVR_ROOT\XMLP\TEMPLATES folder, creation of the template record fails with the following error.

SBL-RPT-50586: Can not create file "E:\Siebel\16.0.0.0.0\ses\siebsrvr\xmlp\templates\aclist3.rtf".

** Note: E:\Siebel\16.0.0.0.0\ses\siebsrvr is the SIEBSRVR_ROOT folder.

Cause

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