Econfigurator Hang Issue When Try To Add Hidden Product Using Constraints (Doc ID 2201103.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, Order Management

ACTUAL BEHAVIOR
---------------
eConfigurator Hang Issue when try to add Hidden product on selection of other product using constraints



EXPECTED BEHAVIOR
-----------------------
there should not be any Hang Issue in eConfigurator when try to add Hidden product on selection of other product using constraints

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Issue reproduced with the following steps

1. Create 6 child Products(Child 1 to Child 6)
2. Create 3 Classes(Class A, Class B, Class C)
3. Add Class A to Child 1 and Child 2
4. Add Class B to Child 3 and Child 4
5. Add Class C to Child 5 and Child 6
6. Create Customizable Product(Root) with following relationships
A) Child A with class Class A and product >> Child 1 and Child 2
B) Child B with class Class B and product >> Child 3 and Child 4
C) Child C with class Class C and product >> Child 5 and Child 6
7. Hide Child 5 product by using Hide Property
8. Add constraint to add Child 5 automatically on selection of Child 1 and Child 3
Constraint -
When (selection of Child 1 from Child A AND selection of Child 3 from Child B) requires selection of Child 5 from Child C
9. Validate the Product and select Child 1 from Child A and Child 3 from Child B and see whether Child 5 added automatically or not without any performance issue.

Note :- Facing this issue in case of Tab theme with Check Box UI control only

Result -
Session Hanged for some time




Cause

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