Siebel Applet Automatic Popup is not Working on CTI Inbound Call

(Doc ID 2201145.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.


When an inbound/incoming call for CTI occurs, the user is not notified with the expected view, as it is not popping up or generated after upgrading Avaya Driver.

The specific view that occurs for inbound/incoming calls should pop up for the users as expected.

The issue can be reproduced at will with the following steps:
1. Open and login to the Siebel application;
2. Open the CTI toolbar, login to CTI 
3. Note that when an inbound call occurs, the expected view for inbound/incoming call is not popping up.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms