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Siebel Applet Automatic Popup is not Working on CTI Inbound Call (Doc ID 2201145.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When an inbound/incoming call for CTI occurs, the user is not notified with the expected view, as it is not popping up or generated after upgrading Avaya Driver.

EXPECTED BEHAVIOR
-----------------------
The specific view that occurs for inbound/incoming calls should pop up for the users as expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open and login to the Siebel application;
2. Open the CTI toolbar, login to CTI 
3. Note that when an inbound call occurs, the expected view for inbound/incoming call is not popping up.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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