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Wrong Theme Applied in Child Product When Open eConfigurator from Child Product (Doc ID 2201475.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.15 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.15 [IP2015] version, Order Management

ACTUAL BEHAVIOR
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When root product and child product are created with different Base Themes, the base theme from Root Product is inherited even to Child Product even if the Child Product Base Theme is different.

EXPECTED BEHAVIOR
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When root product and child product are created with different Base Themes, the base theme from Root Product should not be inherited to Child Product.

STEPS
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The issue can be reproduced at will with the following steps:
I) Administration - Product
 -1Create a customizable product P11 with a UI which contains base theme X
 -2 Create a customizable product P1 with a UI which contains base theme Y
 -3 Add a relation to product P11 in Product P1.

II) Quote
 -1 Add Product P1 in line item
 -2 Open eCfg on P1 ==> see Base theme Y
 -3 Select Child Product P11 and drilldown it ==> see Base theme X

III) this is correct, now close eCfg
 -1 go to line item
 -2 expand product P1
 -3 Select line item associate product P11
 -4 Select button Customize ==>eCfg open with base theme Y instead of Base theme X

Cause

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In this Document
Symptoms
Cause
Solution
References


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