Last updated on AUGUST 30, 2017
Applies to:Siebel CRM - Version 22.214.171.124.17 [IP2013] and later
Information in this document applies to any platform.
On : 126.96.36.199.17 [IP2013] version, EIM
SIEBEL EIM - Import Attachments failure in PROD env
Customer are trying to import attachments via EIM, from a legacy system to Siebel PROD env, but they are unable to import them from the /input path (the default input path) to the Siebel FS path.
Also they have mentioned the parameter "ATTACHMENT DIRECTORY" in the ifb, but with no luck.
This functionality works fine in test environment.
The legacy system env - where the attachments were provided are from UNIX, and Siebel CRM PROD is running on Windows 2008 R2.
Both in UNIX and in Windows the correct permissions are set.
Also checked the file permissions to the Siebel FS, /input, the attachments have correct permission.
Also the Siebel FS has the right structure: i.e. \\SP\siebelcrm_prd\FS1... \\SP\siebelcrm_prd\FS6 with the att subdirectory in place.
The issue can be reproduced at will with the following steps:
1. Place Attachment to be imported in the "Siebel Server Home\Input" folder.
2. Configure the IFB file to import.
3. Run EIM Job.
Due to the issue the attachment could not be loaded to Siebel File System in Production.
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