SIEBEL EIM - Import Attachments Failure In PROD Env

(Doc ID 2201897.1)

Last updated on AUGUST 30, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, EIM

SIEBEL EIM - Import Attachments failure in PROD env

Customer are trying to import attachments via EIM, from a legacy system to Siebel PROD env, but they are unable to import them from the /input path (the default input path) to the Siebel FS path.
Also they have mentioned the parameter "ATTACHMENT DIRECTORY" in the ifb, but with no luck.

This functionality works fine in test environment.

The legacy system env - where the attachments were provided are from UNIX, and Siebel CRM PROD is running on Windows 2008 R2.

Both in UNIX and in Windows the correct permissions are set.

Also checked the file permissions to the Siebel FS, /input, the attachments have correct permission.

Also the Siebel FS has the right structure: i.e. \\SP\siebelcrm_prd\FS1... \\SP\siebelcrm_prd\FS6 with the att subdirectory in place.

ERROR
---------

SBL-EIM-00900

STEPS
--------
The issue can be reproduced at will with the following steps:
1. Place Attachment to be imported in the "Siebel Server Home\Input" folder.
2. Configure the IFB file to import.
3. Run EIM Job.

BUSINESS IMPACT
-----------------------
Due to the issue the attachment could not be loaded to Siebel File System in  Production.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms