SSSE Activity Update Not Synced with Only 1 Employee

Last updated on MARCH 01, 2018

Applies to:

Symptoms

On : 8.1.1.14.4 [IP2014] version, SSSE

ACTUAL BEHAVIOR


  When creating an activity and setting the value in "Display In" to "Calendar and Activities" the record is synced to Exchange. By updating the activity (any field) SSSE doesn't trigger an update of the record in Exchange.Only when adding a second Employee to the activity the record is synchronized to Exchange. As soon as the second Employee (Owner is the only Employee) is removed the synchronization stops.To get the activity synced again the only change to be made is to add a second employee (which hasn't to be SSSE sync enabled)

EXPECTED BEHAVIOR
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By updating an existing activity (any field) SSSE should trigger an update of the record in Exchange.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an activity and set the value "Display In" to "Calendar and Activities". Observe that the record is synced to Exchange.
2. Update the activity (any field). You will see that SSSE doesn't trigger an update of the record in Exchange.
3. Add a second Employee to the activity. The record is synchronized to Exchange
4. Remove the second Employee (Owner is the only Employee). You will observe that the synchronization stops.
5. Add again a second Employee to the activity. You will observe that the record is synchronized again to Exchange


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot use SSSE functionality.

Cause