Crash of Mainwin processes causes regautobackup hang
(Doc ID 2203810.1)
Last updated on SEPTEMBER 23, 2021
Applies to:
Siebel CRM - Version 8.1.1.11.17 [IP2013] to 15.13 [IP2015] [Release V8 to V15]Information in this document applies to any platform.
Symptoms
After moving from AIX v6 to v7 and upgrade from IP 2013 PS15 to PS17 the MAINWIN is sometimes crashing.
As a consequence:
- siebel components are crashing and cannot be automatically restarted by Siebel. Recover method: bouncing Siebel services.
- executing siebenv.sh will cause session to hang during executing "regautobackup -off"
Corruption of mainwin related files lead to hang behavior.
Changes
Upgrade OS from AIX v6 to v7 and Siebel upgrade from IP 2013 PS15 to PS17.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |