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Crash of Mainwin processes causes regautobackup hang (Doc ID 2203810.1)

Last updated on SEPTEMBER 23, 2021

Applies to:

Siebel CRM - Version [IP2013] to 15.13 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.


After moving from AIX v6 to v7 and upgrade from IP 2013 PS15 to PS17 the MAINWIN is sometimes crashing.

As a consequence:

- siebel components are crashing and cannot be automatically restarted by Siebel. Recover method: bouncing Siebel services. 

- executing will cause session to hang during executing "regautobackup -off"

Corruption of mainwin related files lead to hang behavior.


 Upgrade OS from AIX v6 to v7 and Siebel upgrade from IP 2013 PS15 to PS17.


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