Crash of Mainwin processes causes regautobackup hang (Doc ID 2203810.1)

Last updated on MARCH 27, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] to 15.13 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.

Symptoms

After moving from AIX v6 to v7 and upgrade from IP 2013 PS15 to PS17 the MAINWIN is sometimes crashing.

As a consequence:

- siebel components are crashing and cannot be automatically restarted by Siebel. Recover method: bouncing Siebel services. 

- executing siebenv.sh will cause session to hang during executing "regautobackup -off"

Corruption of mainwin related files lead to hang behavior.

Changes

 Upgrade OS from AIX v6 to v7 and Siebel upgrade from IP 2013 PS15 to PS17.

Cause

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