Commands On The Task Pane Not Working (Doc ID 2204655.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.5 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.5 [IP2016] version, Task Based UI

Custom or vanilla commands on the task pane not working. Task UI trying to start Business Service that specified in command.


ERROR
-----------------------
Error occurs : "The definition of the task 'New Application' is not actively deployed(SBL-BPR-00507)"
Same behaviour with any custom command.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Custom or vanilla commands on the task pane not working. Task UI trying to start instead of Business Service that specified in command.
The issue can be reproduced with the following steps:
1) Go to Contacts Screen> All Contacts
2) Open Task Pane View
3) Start command "New Application"
4) Error occurs : "The definition of the task 'New Application' is not actively deployed(SBL-BPR-00507)"
Same behaviour with any custom command.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Not able to invoke Business Service from the Task Pane from the Command Object.

Cause

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