Parallel Processing Of Bulk Request Functionality Crashing The Workflow Component (Doc ID 2206020.1)

Last updated on NOVEMBER 21, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.1 [IP2013] and later
Information in this document applies to any platform.

Symptoms

1) Invoke bulk request concurrently
2) random crashes seen with below call stack

Called from:
/opt/sp/crm/siebel/siebsrvr/lib/libsslcosd.so(+0x7a09)[0x5591ca09]
[0x55575410]
/opt/sp/crm/siebel/siebsrvr/lib/libsslcshar.so(_ZN6CCFMapI10CCFElemStrS0_E13In
itHashTableEi+0xc6)[0x556f89f6]
/opt/sp/crm/siebel/siebsrvr/lib/libsslcshar.so(_ZN6CCFMapI10CCFElemStrS0_EixER
K8SSstring+0x2fd)[0x556f8fed]
/opt/sp/crm/siebel/siebsrvr/lib/libsslcshar.so(_ZN14CCFPropertySet11SetPropert
yERK8SSstringS2_+0x2b)[0x5571890b]
/opt/sp/crm/siebel/siebsrvr/lib/libsscabrps.so(_ZN27CSSBulkReqProcessingServic
e24GetCustomizableFieldListERK8SSstringPK14CCFPropertySetRS3_+0x28f)[0x710a524
f]
/opt/sp/crm/siebel/siebsrvr/lib/libsscabrps.so(_ZN27CSSBulkReqProcessingServic
e19GetFromICToICFldMapE8SSstringRKS0_R14CCFPropertySet+0xc2)[0x710bd202]
/opt/sp/crm/siebel/siebsrvr/lib/libsscabrps.so(_ZN27CSSBulkReqProcessingServic
e12InitUserPropEv+0xfa3)[0x710844c3]
/opt/sp/crm/siebel/siebsrvr/lib/libsscabrps.so(_ZN27CSSBulkReqProcessingServic
e4InitEv+0x50)[0x710824a0]
/opt/sp/crm/siebel/siebsrvr/lib/libsscabrps.so(_ZN27CSSBulkReqProcessingServic
e14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x133)[0x71081a83]
/opt/sp/crm/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKt
RK14CCFPropertySetRS2_+0x3b5)[0x5d063965]
/opt/sp/crm/siebel/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec13InvokeServi
ceEPK9CSSWfStepP13CSSWfStepInstPKtS6_RK14CCFPropertySetRS7_bb+0x340)[0x6e6064c
0]
/opt/sp/crm/siebel/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec10InvokeTaskE
PK9CSSWfStepP13CSSWfStepInstR14CCFPropertySetS6_+0x100)[0x6e608670]
/opt/sp/crm/siebel/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec12InvokeActio
nEPK9CSSWfStepP13CSSWfStepInstR14CCFPropertySetS6_R14CSSStringArrayRb+0x54)[0x
6e6056e4]
/opt/sp/crm/siebel/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepExec7ExecuteEPK9C
SSWfStepP13CSSWfStepInstR13CSSStringListRbS7_PKtbP14CCFPropertySetbS9_PK10CCFV
ariant+0x4c8)[0x6e6034b8]
/opt/sp/crm/siebel/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepInst10RunOneStepE
RbS0_S0_PKtbP14CCFPropertySetbS2_PK10CCFVariantS4_S4_bb+0x134)[0x6e60ede4]
/opt/sp/crm/siebel/siebsrvr/lib/libsscafwsv.so(_ZN13CSSWfStepInst5StartERbPKtS
2_PK10CCFVariant+0x87)[0x6e60f4d7]
/opt/sp/crm/siebel/siebsrvr/lib/libsscafwsv.so(_ZN16CSSWfCoordinator5StartEP11
CSSWfEngineP13CSSWfProcInstPKtRbbbbS5_PK10CCFVariant+0x4b2)[0x6e5127f2]
/opt/sp/crm/siebel/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngine16RunSingleProc
essEPK12CSSWfProcessP13CSSWfProcInstP10CSSBusCompPKtS8_bRK14CCFPropertySetRS9_
RbR6CCFMapI10CCFElemPtrIvESG_ERi10WfInstTypePK10CCFVariantS8_+0x772)[0x6e54a5a
2]
/opt/sp/crm/siebel/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngine12StartProcessE
PKtS1_S1_S1_S1_RK14CCFPropertySetRS2_Rb10WfInstTypeP13CSSWfBatchJobPK10CCFVari
antS1_b+0x8fb)[0x6e54ca4b]



Cause

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