Client Freeze With Pop-Up And Java Applet In Symbolic URL (Doc ID 2206176.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.8 [IP2015] and later
Information in this document applies to any platform.

Symptoms

If a view has a symbolic URL to display an external web page and the web page has Java applet, the following steps cause IE11 hang-up for around one minute with cpu 100%.

(1) Login to Siebel Open UI client with IE11.

(2) Go to the view to display the external web page with Java applet.

(3) Open any application menu/toolbar pop-up such as 'About Record'.

(4) While the pop-up is displayed, click any part of the Java applet.

(5) IE11 hangs up with CPU 100% for around a minute.

Cause

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