Drag and Drop Activities with Long Description Causing Activity to Dispatch to Wrong Technician (Doc ID 2206692.1)

Last updated on MARCH 06, 2017

Applies to:

Siebel Field Service - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

In Open UI, when drag&drop an Unscheduled Activity to the Dispatch Board that contains a long description, it gets assigned to the wrong technician, either below or above.

It is expected that this is dropped to the Employee where we have placed the Activity in the Dispatch Board no matter the size of the activity description

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1 - Launch the client
2 - Make sure the Chrome's windows is not too big.
3 - Navigate to Service > All Service Requests
4 - Drilldown on any Open service requests or create one
5 - Create a new activity, Type: Field Repair, Duration: 60 and set Description to the following:
OT APPROVED BY DERRICK MCLEAN/DIRECTOR OF SP. Customer reported cycle aborted in exhaust phase; they can't access screens; frozen; instruments inside.
6 - Drilldown on activity's Type, then navigate to tab Schedule
7 - Set Service Region to 'Greater NY_NJ Area'
8 - Go back to Service Request/Activity
9 - Drilldown on activity's Status
10 - Drag and drop the activity into the gantt chart on User Arnold for instance (top one in the list)
11 -  >> Note that activity is assigned to user below.

 

Cause

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