Last updated on JANUARY 17, 2017
Applies to:Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.
Context is under Siebel Public sector - 15.7 and the requirement is to inactivate "CreateCase" button when status is "Closed".
1. A User property: CanInvokeMethod: CreateCase with value "[Status] <> LookupValue("SR_STATUS","Completed")"
2. A State model
Button is still active.
Button should be conditionally disabled/active.
1. BC: "Service Request" > Add Calculated Field "Calculated_Status" with Force Active set to TRUE and value:
The condition works fine for the Custom Method and for the New Record method. The other 3 method, even though they are vanilla, they are not disabling accordingly.
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