Siebel Application Is Crashing While Accessing BIP Report (Doc ID 2207206.1)

Last updated on JUNE 08, 2017

Applies to:

Siebel Reports - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Test case 1: 
1. System Preference parameter 'BIP Report Wait Time' is set to 5 seconds
2. Set the default output type to HTML out of box report 'Opportunity List'
3. And ran the report for 6000+ records, in such a way that it should
return the threshold timeout message.
4. Now run the same report again for same set of records in such way that threshold timeout message popup comes.
No application crash found.
.
Test Case2:
1. System Preference parameter 'BIP Report Wait Time' is set to 5 seconds
2. Set the default output type to HTML out of box report 'Opportunity List'
3. Set output type to ALL to report 'Opportunity Summary'
4. And ran the 'Opportunity List' for 6000+ records, in such a way that it should return the threshold timeout message.
5. Now run the same report again for same set of records in such way that threshold timeout message popup comes.
6. Now for same set of records run 'Opportunity Summary'
Application Hangs
.
Test Case3:
1. System Preference parameter 'BIP Report Wait Time' is set to 5 seconds
2. Set the default output type to HTML out of box report 'Opportunity List'
3. Set output type to ALL to report 'Opportunity Summary'
4. And ran the 'Opportunity Summary' for 6000+ records, in such a way that it should return the threshold timeout message.
5. Now run the same report again for same set of records in such way that threshold timeout message popup comes.
6. Now for same set of records run 'Opportunity List'
Application Hangs
.
Test Case4:
1. System Preference parameter 'BIP Report Wait Time' is set to 10 or 15
seconds
2. Set the default output type to HTML out of box report 'Opportunity List'
3. And ran the report for 7000+ records, in such a way that it should return the threshold timeout message.
4. Now run the same report again for same set of records in such way that threshold timeout message popup comes.
.
Application crash found.

Cause

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