Modifying 'Recent Record' On Activity Home Page (Doc ID 2207266.1)

Last updated on DECEMBER 15, 2016

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Goal

On : 15.7 [IP2015] version, Configuration - General

Modifying 'Recent Record' on Activity Home Page

Customer has a requirement to change the 'Recent Record' available on Activity home page.

Currently the Recent Records applet shows Id of Activity record. They want to concatenate 3 different activity fields and display it on Recent Records applet as hyper-link to that respective record.

They did found a user property on Action BC 'Recent Record Name Field' which has 'Id' in its value field,  and did try updating the value field to Calculated field which has concatenation of 3 required fields but it doesn't work.

Is there any other configuration that need to update?
 

Solution

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