My Oracle Support Banner

Unscheduled Activities Applet Looses the Service Region Filter when Expanding the List Applet in Dispatch Board (Doc ID 2207297.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.2.2.4.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP16] version, Field Service

ACTUAL BEHAVIOR
---------------
Service Region filter disappear when expanding unscheduled activities List Applet on Dispatch Board

EXPECTED BEHAVIOR
-----------------------
Service Region filter should be exists even after expanding the applet.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigate to Dispatch Board
Select a Service Region
Check the Unscheduled activities for that SR displayed
Now click on Show more under Unscheduled Activities List Applet.
Displays all the Activities the Service Region filter is reset now


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.