Update Count Button Didn't Send A Request To OBI For Segment Tree
(Doc ID 2207574.1)
Last updated on OCTOBER 06, 2021
Applies to:
Siebel Marketing - Version 15.11 [IP2015] and laterInformation in this document applies to any platform.
Symptoms
When User clicks on Update Counts button in siebel:
If there is a "segment tree" associated to the campaign, there is no request been sent to OBI to get the latest count and Net Count doesnt show latest count.
If there is a "segment" associated to the campaign, clicking on update count button sends a request to OBI and Net counts get updated to latest value.
EXPECTED BEHAVIOR
-----------------------
When User clicks on Update Counts button in siebel, it should send a request to OBI and get the latest count for the associated segment/segment tree and Net Count should get updated.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Create campaign
Go to Design tab - Allocation
Click "Add Segment Tree"
In popup go for "Choose a new segment tree"
Navigate to path where tree is located an add it.
Expand tree in allocation view and allocate 100 % for all segment nodes.
Set record on top node of tree and click Update count -> tree does not get
latest count.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |