Update Count Button Didn't Send A Request To OBI For Segment Tree (Doc ID 2207574.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 15.11 [IP2015] and later
Information in this document applies to any platform.

Symptoms

When User clicks on Update Counts button in siebel:

If there is a "segment tree" associated to the campaign, there is no request been sent to OBI to get the latest count and Net Count doesnt show latest count.

If there is a "segment" associated to the campaign, clicking on update count button sends a request to OBI and Net counts get updated to latest value.

EXPECTED BEHAVIOR
-----------------------
When User clicks on Update Counts button in siebel, it should send a request to OBI and get the latest count for the associated segment/segment tree and Net Count should get updated.


STEPS
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The issue can be reproduced at will with the following steps:
Create campaign
Go to Design tab - Allocation
Click "Add Segment Tree"
In popup go for "Choose a new segment tree"
Navigate to path where tree is located an add it.
Expand tree in allocation view and allocate 100 % for all segment nodes.
Set record on top node of tree and click Update count -> tree does not get
latest count.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get correct net count in siebel.

Cause

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