Hitting Enter Key Closes Pop Up Applet Without Performing Action On OK Button (Doc ID 2207789.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.2 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.2 [IP2016] version, Client Functionality

ACTUAL BEHAVIOR
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Cant use Enter Button in keyboard as "OK" button in the UI

EXPECTED BEHAVIOR
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Hitting Enter Key should save the record

STEPS
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The issue can be reproduced at will with the following steps:

1. Login to Application to Leads Screen
2. Create Lead and hit on Retire Button.
3. Enter Retire Code and Retire Reason and Hit "Enter" from Keyboard.
4. Lead Status not updated and pop up applet keep on coming.


Cause

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