After following Increasing the Certificate Key Sizes Supported For SISNAPI Communications procedure on Siebel 15.13 on AIX Gateway and Server fail to start (Doc ID 2208470.1)

Last updated on APRIL 10, 2017

Applies to:

Siebel CRM - Version 15.13 [IP2015] to 15.18 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

After upgrade from Siebel 8.1.1.11 PS 16 to 15 PS13 customer followed the guide lines from Security Guide - Increasing the Certificate Key Sizes Supported For SISNAPI Communications and replaced the component/lib/libsslcnapi.so with component/lib/libsslcnapi128.so because certificates used had 2048  bit certificate key. Customer replaced libsslcnapi.so with the one from ssep folder the gateway and siebel server failed to start with the error bellow:

$ start_ns
exec(): 0509-036 Cannot load program siebctl because of the following errors:
0509-130 Symbol resolution failed for /u01/app/Siebel/ses/gtwysrvr/lib/libsslcsnns.so because:
0509-136 Symbol Encode__16CSSSISRequestMsgF14SISRequestCodeUlRUlbi (number 28) is not exported from
dependent module /u01/app/Siebel/ses/gtwysrvr/lib/libsslcnapi.so.
0509-026 System error: Error 0
0509-192 Examine .loader section symbols with the
'dump -Tv' command.
exec(): 0509-036 Cannot load program siebctl because of the following errors:
0509-130 Symbol resolution failed for /u01/app/Siebel/ses/gtwysrvr/lib/libsslcsnns.so because:
0509-136 Symbol Encode__16CSSSISRequestMsgF14SISRequestCodeUlRUlbi (number 28) is not exported from
dependent module /u01/app/Siebel/ses/gtwysrvr/lib/libsslcnapi.so.
0509-026 System error: Error 0
0509-192 Examine .loader section symbols with the
'dump -Tv' command.

Cause

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