SBL-SIS-00171: Invalid Tier Definition. Tier Levels Has Gap error on Loyalty Engine

(Doc ID 2208759.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 15.12 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.0 [IP2015] version, Loyalty

Tier Change is reporting an Invalid tier definition. Tier levels has gap error

We are now upgrading to siebel 15.0 and during the unite testing phase when trying to process a tier change from UI we got the below error

ERROR
-----------------------
SBL-SIS-00171: Invalid tier definition. Tier levels has gap.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel Application
2. Go to Loy Member >>Tiers tab and click on "Process Tier Change"


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change Tier change

Cause

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