WfProcMgr Component in Hung State with Status " Logging In To Object Manager Workflow" (Doc ID 2210023.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

WfProcMgr going in hung state in PROD showing status as ' Logging in to Object Manager Workflow'

When the issue reported, srvrmgr status of workflow as shown


SV_NAME CC_ALIAS TK_TASKID TK_PID TK_DISP_RUNSTATE CC_RUNMODE TK_START_TIME TK_END_TIME TK_STATUS CG_ALIAS TK_PARENT_TASKNUM CC_INCARN_NO TK_LABEL TK_TASKTYPE TK_PING_TIME
------- -------- --------- ------ ---------------- ---------- ------------- ----------- --------- -------- ----------------- ------------ -------- ----------- ------------
SBLSRVR2 WfProcMgr 1779454203 18958 Running Batch 2016-09-29 07:09:25 Logging in to Object Manager Workflow 6 SADMIN Normal
SBLSRVR2 WfProcMgr 1779454202 18958 Running Batch 2016-09-29 07:09:25 Logging in to Object Manager Workflow 6 SADMIN Normal
SBLSRVR2 WfProcMgr 1779454201 18958 Running Batch 2016-09-29 07:09:25 Logging in to Object Manager Workflow 6 SADMIN Normal
SBLSRVR2 WfProcMgr 1779454200 18958 Running Batch 2016-09-29 07:09:25 Logging in to Object Manager Workflow 6 SADMIN Normal
SBLSRVR2 WfProcMgr 1779454199 18958 Running Batch 2016-09-29 07:09:15 Logging in to Object Manager Workflow 6 SADMIN Normal
SBLSRVR2 WfProcMgr 1779454198 18958 Running Batch 2016-09-29 07:09:15 Logging in to Object Manager Workflow 6 SADMIN Normal
SBLSRVR2 WfProcMgr 1779454197 18958 Running Batch 2016-09-29 07:09:15 Logging in to Object Manager Workflow 6 SADMIN Normal
SBLSRVR2 WfProcMgr 1779454196 18958 Running Batch 2016-09-

All the tasks status with "Logging in to Object Manager" and until unless re-start of workflow component is performed, it is not taking any tasks . During this hang is reported, no logs are created for workflow components.

Cause

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