Unable To Display LOY Promotion GanttChart Ax Applet (Doc ID 2211198.1)

Last updated on AUGUST 14, 2017

Applies to:

Siebel Loyalty Accrual Engine - Version 15.0 [IP2015] to 16.15 [IP2016] [Release V15 to V16]
Information in this document applies to any platform.

Symptoms

In the following views:

LOY Promotion Calendar - Ax Gantt Chart View - My
LOY Promotion Calendar - Ax Gantt Chart View - All
LOY Promotion Calendar - Ax Gantt Chart View - My Org

The old ActiveX control has been replaced with "LOY Promotion Gantt Applet" which is based on CSSSWEFrameGantt. It should work with OUI. However, it is not working even in Siebel Sample. It shows up blank

Steps to re-produce:

- Open Siebel Communications or any other application in tools

- Add in the page tab 'LOY Promotions Screen - Admin'

- This has a child view of 'My Promotions - Gantt Chart'

In all applications except Loyalty, the gantt charts do not show

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms