SBL-DAT-00170 "missing Dll" Error Message Occurring Intermittently

(Doc ID 2211211.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 16.6 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.6 [IP2016] version, System Admin

When attempting to replace hardware from Solaris to Exalogic based on Linux (OEL 6.8),
the following error occurs.

ERROR
-----------------------
EAISiebAdpt EAISiebAdptErr 1 00000006583b1f14:0 2016-11-27 23:14:29 [0] The DLL 'sscaisspabc.dll' could not be loaded.(SBL-DAT-00170) (0x7500aa)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Replace hardware and Solaris OS to Linux (OEL 6.8)
2. WF process for read EAI XML file around 200MB or greater
3.) Check process size if it is greater than 2.5 GB.
4.) Verify libsscaisspabc.so is not loaded.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use WF to import files greater than 2.5 GB.

Cause

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