BC User Property "Save Email Body As Attachment" Causes Problems when Adding Email Attachments (Doc ID 2211651.1)

Last updated on JUNE 19, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.17 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------

On : 8.1.1.14.17 [IP2014] version, Configuration - General

BC User Property "Save Email Body as Attachment" Causes Problems When Adding Email Attachments

Customer use Siebel CRM 8.1.1.14.17 SIA with Internet Explorer 11.
Customer enabled the Business Component User Property "Save Email Body as Attachment" in the Business Component "Comm Outbound eMail" according to the Siebel Bookshelf(https://docs.oracle.com/cd/E14004_01/books/eMail/eMail_SetUpBasics23.html ).

As soon as the attachment "SiebelLongEmailBody.htm" is created and some text is typed in the email body, the F9 HTML email clients crashes when using the "paper clip" button to add more attachments.

EXPECTED BEHAVIOR
-----------------------
Business Component User Property "Save Email Body as Attachment" should work as described in Bookshelf.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Test case 1:
1)Switch on the Business Component User Property "Save Email Body as Attachment" in the Business Component "Comm Outbound eMail" according to the Siebel documentation:
https://docs.oracle.com/cd/E14004_01/books/eMail/eMail_SetUpBasics23.html

2)Go to Siebel application and press F9.

3)In the email applet add a template. As soon as the attachment "SiebelLongEmailBody.htm" is created and some text is typed in the email body, the F9 HTML email clients crashes when using the "paper clip" button

****************************************************

Test case 2:
1)Switch on the Business Component User Property "Save Email Body as Attachment" in the Business Component "Comm Outbound eMail" according to the Siebel documentation:
https://docs.oracle.com/cd/E14004_01/books/eMail/eMail_SetUpBasics23.html

2)Go to Siebel application and prees F9.

3)In the email applet add an attachment.
4) now add a template and edit the email body
5) add a new attachment
6) you will see that the added text disappeared from email body
7) add again the attachment "SiebelLongEmailBody.htm" and some text is typed in the email body, the F9 HTML email clients crashes when using again the "paper clip" button

 



 

Cause

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