Not Getting Results While Querying On Assigned To Column On Activity Assigned To Pop Up Applet. (Doc ID 2212028.1)

Last updated on DECEMBER 11, 2016

Applies to:

Siebel CRM - Version 15.6 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
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Not getting results while querying on Assigned To Column on Activity Assigned To pop up Applet.

1. Navigate To Activity sub tab under Account Screen and click on Pick Applet of Assigned To field.

2. Query on the QueryComboBox of Assigned To Activity Applet with Last Name Like *connect and it returns the proper results and in the logs the query appends '*' automatically to it. Here the query was *connect*

3. Query on the Applet with the Query Button and put the Last Name Like *connect and it does not return the results and in the logs the query was *connect and it doesn't append * to it.

EXPECTED BEHAVIOR
-----------------------
Users should be getting results while querying on Assigned To Column on Activity Assigned To pop up Applet.


STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate To Activity sub tab under Account Screen and click on Pick Applet of Assigned To field.

2. Query on the QueryComboBox of Assigned To Activity Applet with Last Name Like *connect and it returns the proper results and in the logs the query appends '*' automatically to it. Here the query was *connect*

3. Query on the Applet with the Query Button and put the Last Name Like *connect and it does not return the results and in the logs the query was *connect and it doesn't append * to it.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get results while querying on Assigned To Column on Activity Assigned To pop up Applet.

Cause

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